Be Prepared for Water Emergencies

Scotts Valley Water District is prepared for winter storms and we want you to be as well. Taking the following actions will put you in the best position to help yourself, your family and community during any water or other emergencies:
  1. Stay connected with the Water District through Facebook and our website.
  2. Call to make sure we have all of your current contact information and post the Water District phone number of 438-2363, along with other emergency numbers, at home and work.
  3. Report any leaks or water waste that you see by calling us at 438-2363 or reporting non-urgent leaks on our website.
  4. The City of Scotts Valley Public Works Department maintains roads and storm drains. If needed, contact them at 438-5854.
  5. Call the Scotts Valley Police Department at 440-5670 for after-hours water emergencies (weekends and before 8am and after 5pm on weekdays). They will dispatch our on-call crew as needed for any system breaks.
  6. Find and test your house shut-off valve (and one right after your meter if it exists) to make sure it is in working order. Call us if you need help locating it.
  7. Clearly label and teach your family how to shut off water to indoor fixtures and to your entire house.
  8. Shut off the main valve to your irrigation system and power to your irrigation timer for the winter. Show someone else at home how to do so as well.
  9. Find your water meter and learn how it can help you detect leaks.
  10. Prevent frozen pipes by wrapping those visible above the ground.
  11. Thaw frozen pipes by wrapping them in hot wet towels or running a blow dryer on them. (Never leave home with a faucet open while waiting for pipes to thaw.)
  12. Conserve water during power outages, as it takes energy to distribute water.
  13. Prepare for water outages by storing at least one gallon of drinkable (potable) water for each person for three days.
  14. Know you have water stored in your hot water heater that you can use if you need to, and that you can flush toilets by pouring rainwater or greywater into the bowl.
  15. Pre-fill sandbags or water bag barriers if you have sub-grade or low door thresholds that could flood.
  16. Keep City storm drains clear of debris by clearing grates near your home. Call City Public Works if you see serious flooding or road failures at 438-5854.
  17. Prepare your home, family and workplace for other emergencies by securing ways to find light, warmth, food, shelter, first aid and water.
  18. Review county emergency info. Download the CodeRed app for alerts on your cell phone.
  19. Check current Scotts Valley weather.
  20. Walk your property to see if there is any possibility of erosion, slides or tree falls, and contact the Resource Conservation District for tips to prevent such at 464-2950.
  21. Clean gutters and downspouts so they don’t overflow and cause rainwater damage to your roof, siding or foundation.
  22. Re-direct downspouts to a rainwater tank and/or to an infiltration basin on your property to prevent overloading storm drains or wasting rainwater.
  23. Consider installing a swale, rain garden or dry creek bed on your property. You will help infiltrate water, saving it in the soil for later and you may earn a rebate!
  24. Flip through the booklet “Slow it, Spread it, Sink it."
  25. Call our Water Use Efficiency Coordinator at 600-1907 or email staff for inexpensive ideas to infiltrate water on your property and for information.