Customer Info FAQs

When the water in your main service line gets stirred up, it can cause the sediment that has settled in the bottom to come through your faucets. This can typically be cleared up by flushing out your system. Simply go to an outside hose bib or, if you don’t have an outside hose bib, the faucet that is the farthest from the street. Turn the cold water on and let it run for about 10 to 15 minutes, or until the color has cleared up. It is important to use cold water while you flush so that the sediment does not get drawn into your hot water heater and take much longer to flush out.  If you have further questions or need more assistance, please contact us.

If your water usage has increased unexpectedly, you may have a leak somewhere in your system. The most common types of leaks are running toilets, broken landscape irrigation pipes, and/or broken main lines from the meter to your home. Please refer to Information about Leaks for tips on how to investigate if you may have one of these types of leaks.

Water rates are approved by the Board of Directors and the most recent rate changes are listed in Rates and Fees section on our website.

Water use varies from household to household based on the number of people living in the home, how much landscape or garden space is being watered or if there are any special needs being considered.  50 gallons per day per person in the winter (as irrigation is usually not being used) should be the maximum, although it is not difficult to use 35 gallons per person per day. Summer irrigation would increase that amount but varies greatly depending on the lot size, efficiency of irrigation and whether there is a lawn or pool.

 

Yes, you can request an extension on your bill. We will review each request on a case by case basis.

No, we do not collect water deposit fees.

Please visit the Rates and Fees page for more information.

You will see a “Basic Service Charge” on each bi-monthly water bill. This service charge is a fixed amount based on the size of your meter. The basic service charge covers the costs of the District’s operations, including water storage facilities, pumping maintenance, water testing and meter readings. Revenue generated from water billing is directly equal to the expense of providing safe and reliable water service. Please visit the Rates and Fees page for more information.

No, you will need to complete, sign, and submit a Stop Service form to the District office to have your service stopped. You can come into the office to fill out the form or email it to contact@svwd.org.

Please visit the Start/Stop Service page for more information.

Please visit the How to Pay Your Bill page for more information.