Start/Stop Service

photo fo SVWD Genral Manager and field operations employees

Start Service

If you are opening an account on a premise where there is an existing water meter or connection for a water meter, you can begin water service by completing the online start service form or visiting our office at: 2 Civic Center Drive, Scotts Valley, during our regular business hours of 8:00 a.m. to 5:00 p.m. Monday through Friday. A $25.00 new account fee will be charged to your first bill.

Start Service For Owner      Start Service For Non-owner

Stop Service

To close your account and stop water service please complete and submit the online stop service form or visit our office at 2 Civic Center Drive, Scotts Valley, two days before you will need to stop service.   A final meter reading will be done and a closing bill will be sent to your new address. This bill will be due upon receipt.
Stop Service


New Service Connections

You will need a new service connection if the premise currently does not have a water meter or a water service connection; if you are starting a new construction project; adding fire service; or adding fixtures to an existing building.
New Service Connections Info