About Your Water Bill

Water bills are issued on the 15th of each month (or closest business day) and are due upon receipt. A late fee is applied 20 days later (the 5th of the following month) if payment has not been received. 

Payment Options

The District accepts the following forms of payment:

• Cash, Check, Visa, Mastercard, Apple Pay, Google Pay
• AutoPay - Click here to set up autopay. Note: The AutoPayment platform changed in October 2024 and you may need to re-enroll.
  
• By Phone - Call (831) 438-2363 during business hours to make a phone payment with your Visa or Mastercard debit or credit card.
• DropBox - Drop off your payment anytime day or night at the secure DropBox is conveniently located in the District's parking lot. Don't forget your payment stub.
• In Person - Stop by the office, 2 Civic Center Drive, Scotts Valley, during business hours to pay in person with cash, check, Visa or Mastercard credit or debit card.

If You Receive a High Water Bill

An unusually high water bill is most often caused by a water leak, change in water use or over-irrigation. Customers are encouraged to sign up for WaterSmart to view and understand their water use.

If Your Account is Past Due

Customers with past-due accounts are encouraged to call customer service at (831) 438-2363. Any customer who is unable to pay for water service within the normal payment period may request a payment arrangement.

Delinquent Accounts

In compliance SB 998 the Water Shutoff Protection Act, the District has a written policy on the discontinuation of residential water service due to non-payment that may be viewed below;

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Disputed Bills

If a customer disputes the water bill and exercises their right to appeal to the Board of Directors, the District will not disconnect water service for non-payment while the appeal is pending.