Bill Payment Options
Manage your account online, set up autopay or make a one time payment
The District accepts the following forms of payment for water service:
- Cash or Check (Via Mail, Drop Box or Walk-In)
- Visa or MasterCard (Via One Time Bill Pay, Autopay or Phone)
The District is currently recommending that customers pay electronically and enroll in paperless billing to avoid late penalties.
About Your Water Bill
Water bills are issued on the 15th of each month (or closest business day), and are due upon receipt. A late fee is applied 20 days later (the 5th of the following month) if payment has not been received.
What to do if You Receive a High Water Bill
High water bills may be due to a number of reasons, however the most common causes of high bills are unknown water leaks and over-irrigation. Customers are encouraged to understand their irrigations systems, as many control heads water for much longer than necessary. Customers are encouraged to use the WaterSmart portal to view and understand their water use.
Learn More About Finding Water Leaks
Sign In to the WaterSmart Portal
What to do if Your Account is Past Due
Customers with past-due accounts are encouraged to call customer service at (831) 438-2363 to discuss options to avoid shut-off of their water service. Payment plans are available.
The District's policy on delinquent accounts may be viewed below:
Qualifying Medical Needs Program
Qualifying Medical Needs is a rate assistance policy for customers who have to care for resident patients with special medical needs. The medical need must warrant exceptional water use to qualify.
Qualifying Medical Needs Application
Central Coast Energy Services (CCES)
CCES administers the Low-Income Household Water Assistance Program (LIHWAP) for the District service area. This program provides funds to assist low-income households with water and wastewater bills. Apply online at the link below.
| MONTHLY RATES - POTABLE WATER | |||
| BASIC METER CHARGE | Effective 1/1/2025 | ||
| 5/8" | $50.05 | ||
| 5/8" Rate Assistance (Residential) | $35.04 | ||
| 5/8" Fire Service | $13.24 | ||
| 3/4" (Multi-Residential w/Fire Service) | $63.28 | ||
| 3/4" | $69.96 | ||
| 1" | $109.94 | ||
| 1 1/2" | $218.87 | ||
| 2" | $352.30 | ||
| 3" | $731.20 | ||
| 4" | $2,577.53 | ||
| VOLUMETRIC RATES (Per 100 Gal) | Effective 1/1/2025 | ||
| Tiers-Residential Units w/Individual Meters | |||
| 0 TO 3,000 | $0.94 | ||
| 3,001 TO 6,000 | $1.50 | ||
| 6,001 TO 7,000 | $2.73 | ||
| OVER 7,000 | $3.28 | ||
| Tiers-Multi-Residential Units w/Master Meters | |||
| 0 TO 3,000 | $0.94 | ||
| 3,001 TO 3,200 | $1.50 | ||
| 3,201 TO 7,000 | $2.73 | ||
| OVER 7,000 | $3.28 | ||
| UNIFORM RATES (Per 100 Gal) | Effective 1/1/2025 | ||
| Commercial, Industrial, Institutional (CII) | $1.53 | ||
| Landscape Potable | $2.52 | ||
| Qualifying Medical Needs Residential | $1.50 | ||
| Rate Assistance (Residential) | $0.94 | ||
| MONTHLY RATES: RECYCLED WATER | |||
| BASIC METER CHARGE | Effective 1/1/2025 | ||
| 5/8" | $50.05 | ||
| 3/4" | $69.96 | ||
| 1" | $109.94 | ||
| 1 1/2" | $218.87 | ||
| 2" | $352.30 | ||
| 3" | $731.20 | ||
| 4" | $1,292.91 | ||
| 5" | $2,577.53 | ||
| VOLUMETRIC RATES (Per 100 Gal) | Effective 1/1/2025 | ||
| Landscape Recycled | $1.82 | ||
Fee Schedules - New Connections
These fee schedules are for new service connections at locations that do not currently have water service from the District.
The District recommends that all service connections install pressure regulators to prevent damage to customer plumbing from high water pressure.
Water pressure varies depending on the elevation of the property and how close it is to the water supply (storage tank) that it comes from. If a property is at a higher elevation relative to the water supply, that property will have lower water pressure. If a property is at a lower elevation relative to the water supply, it will have higher water pressure. The mountainous terrain and the need to maintain minimum pressures for fire suppression results in high ambient water pressure in certain areas of the District.
Service connections that do not have pressure regulators assume responsibility for damages that occur as a result of high pressure. The District offers a $50 rebate for installing a new pressure regulator or replacing an old one. Pressure regulators should be replaced every five years.
The District occasionally provides courtesy notices to customers about their water use. Most of these are automatically generated thought our WaterSmart system, however staff may attempt to contact customers directly in cases where there is no email on file or if a possible water emergency is noticed by staff at a customer’s service address. The District recommends that customers who receive courtesy notices review their water use in WaterSmart, as there may be a leak or other issue on their property that may not be obvious.
Additionally, system maintenance and upgrades are constantly underway throughout the District. In the event that water service is scheduled to temporarily stop (such as for replacing a street’s water main) customers will receive prior notice via a tag hung on the front door of the residence, or where otherwise possible.
Customers are encouraged to call District customer service with any questions or concerns about notices that they have received.
Did you purchase a home and want to re-imagine your yard? Do you have an old toilet or showerhead that uses too much water? Would you like to know how and when you are using water? If so, the District offers free devices, resources and a comprehensive rebate program for customers looking to cut back and save both money and water.
Learn About Free Devices and Check Out the Water Wise Landscaping Library
